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HRM
Wednesday, June 23, 2010, 4:00 PM
Charles & Keith engages its employees in Retail WSQ (Workforce Skills Qualifications) to enable employees’ with skills that are relevant, sought after by employers and therefore maximises their career opportunities in the industry. It also allows employers to recognise employees’ competencies and capabilities. There are modules available for employees of different levels; Retail at the operations, supervisory or management levels. After a successful completion of each WSQ module, employees will receive a modular Statement of Attainment (SOA). Upon successfully completing the required number of modules, they will achieve a full WSQ Qualification in Certificate, Advanced Certificate or Diploma for the operations, supervisory or management levels respectively.
The table below shows the various qualifications suitable for employees of different positions:

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Adapted from http://app2.wda.gov.sg/data/imgCont/982/Retail_WSQ.pdf

Modules available for employees pursuing WSQ Advanced Certificate in Retail Supervision:

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Adapted from http://app2.wda.gov.sg/data/imgCont/982/Retail_WSQ.pdf

Modules available for employees pursuing WSQ Advanced Certificate in Retail Supervision:

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Adapted from http://app2.wda.gov.sg/data/imgCont/982/Retail_WSQ.pdf

Modules available for employees pursuing WSQ Diploma in Retail Management:

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Adapted from http://app2.wda.gov.sg/data/imgCont/982/Retail_WSQ.pdf


HR practices in GUESS?

F J Benjamin is an international fashion retailer company that is based in Singapore. It is the importer and distributor of top fashion lines such as Guess?, Banana Republic, La Senza and GAP. The company has four core businesses-fashion retail, timepiece distribution, retail licensing, and investments in lifestyle concepts. It also markets and manages its own in-house brand, Raoul, in Singapore, Hong Kong and Malaysia.

The company’s mission statement has a strong focus and emphasis on the development of a talent. Angie Chong, the Chief Executive Officer (CEO) of F J Benjamin, Lifestyle Malaysia, and Lifestyle Singapore, is an example of the company’s successful talent development. Chong joined the company in 1994, at the age of 31, with no previous fashion experience. However, her innate marketing and sales prowess earned her three promotions to top positions within 12 years. She has advanced from her original post as a General Manager to being the CEO of both the Singapore and Malaysian outlets.

This shows that the company takes pride in employees’ achievements and abilities and reward them by promoting them. It is important for any company to cherish their staff so that employees will stay loyal and committed to the company, and they also will strive hard with direction and goals in sync with that of the company’s, which is the most desirable.

GUESS?

The FJ Benjamin Company is also a significant contributor to local and international charities. In 2004, it raised over $700,000 for local charities in its 45th Anniversary Gala. The company has therefore established a Charitable Giving Committee, staffed by senior and key employees across all its international branches, who are responsible for quarterly meetings to address the company’s contributions to charitable organisations.

This engages employees in social responsibility which causes them to feel proud of the company as the company is able to use its name to help those in need. It makes it inspiring for the employees to work for the company as well.


HR Practices In ALDO Group

In addition to base pay, the company offers a generous incentive program for its full-time workforce. Part-time personnel can also earn good commissions when they reach their sales targets. Staff could also get to enjoy staff discount while purchasing ALDO shoes and accessories. This highly motivated the staff to work harder and perform their best in serving the customers.

Aldo Group believe in the three values in its management philosophy; Love, Respect and Integrity. Love, which the company translates as a keen interest in people as individuals, its partners and products; respect of others for what they are; and integrity in action are all values the company promotes among its management and staff. These values are reflected in its hiring, training and customer service practices. For instance, the Group has set up programs to integrate new recruits. It also regularly reinforces these values and implements various other initiatives to support them. The well-being of its human resources, which is a key priority for the organization, also has the advantage of giving it a competitive edge. Owing to this rewarding approach, the Group can count on a loyal, committed workforce that has been strongly attached to the company for a number of years. The challenge is now to ensure that these values are promoted worldwide since they are crucial to successful growth.